Friday, August 5, 2011

Wagner: MVC Needs Short-Term Emergency Plan to Resolve Customer Service Woes

Telling New Jerseyans to Wait A Year for Possible Fix Not An Option

(LODI) - Assemblywoman Connie Wagner (D-Bergen) released the following statement Thursday after testifying at a Senate hearing into recent customer service woes at motor vehicle agencies:

"Today's testimony unfortunately makes clear that the Motor Vehicle Commission disturbingly has no short-term solution for fixing its customer service problems and long waits.  It doesn't even have a procedure in place for helping senior and disabled citizens and those who are sick who cannot wait three hours to renew their licenses.

"Meanwhile, the number of high-paid MVC employees has increased while agencies vital to the public have been closed.

"This agency has lost its focus on customer service.

"That's unacceptable, and it's something we must all work together to resolve.  Republicans can sit around claiming discussion of the MVC problems is a political event, but that attitude doesn't help New Jerseyans forced to wait in hours-long lines.

"With system upgrades at least a year away, the MVC needs a short-term emergency plan to handle its customer service problems.  Simply telling motorists not to worry because the long lines might go away in a year are not an option."

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